Kan Herb Company Guarantees Your Satisfaction

At Kan Herb Company, the confidence and pride we place in our products is reflected by our Money Back Guarantee. Customer satisfaction is our primary concern and we take care to deliver only the best to you and your patients.

Return Policy for Unused Products

Kan Herb Company's Proprietary Products
Return of overstock or unused Kan Herb proprietary products that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within 6 months of purchase.

Distributed Products
Return of overstock or unused distributed product that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within 3 months of purchase.

Special Ordered Products
Special ordered products, introductory kits and tailored formulas are not returnable.

Please note: Shipping charges are not refundable for returns.

Return Process

Please follow this return process:

1. Contact Customer Service at Tel: 800.543.5233 or 831.438.9450, or by email at: customer@kanherb.com. Please reference the invoice number.
   
   
2. After you have received your Return Authorization, include the following information:
   1. Name
   2. Address
   3. Email address
   4. Phone number
   5. Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
   (Simply print a copy of your online invoice order by visiting My Account and finding the order in My Order History.)
   
   
3. Send the Return Authorization and merchandise to the following address:

   Attn: Customer Service
   Kan Herb Company
   6001 Butler Lane
   Scotts Valley, CA 95066
   USA

   If you have any questions, please call Tel: 800.543.5233 or 831.438.9450, 8:30 am to 5 pm Pacific Standard Time (PST), Monday through Friday.
   
   
4. Credit will be applied upon receipt of the merchandise.