Shipping and Terms
Use these links to quickly access the topics below:
Shipping Discounts
Available anywhere in the United States
- Free Ground shipping for orders over $125
- Free 3 Day shipping for orders over $175
- We pay half of 2 Day shipping charges for orders over $250
Volume Discounts
Get volume discounts with orders over $200
- 2% volume discount for orders over $200 and less than $500
- 5% volume discount for orders over $500 and less than $1,000
- 10% volume discount for orders over $1,000
Note: Promotional items entered at the discounted
price
Acupuncture needles may not receive both quantity and volume discounts on the same order.
Shipping and Handling Charges
Shipping and Handling Charges are based on actual UPS shipping charges.
Do you need 3 Day or 2 Day delivery?
UPS Ground will deliver in 1–2 days to most areas of California, Oregon, and Utah, as well as to most of Nevada, the western half of Washington, the Phoenix area of Arizona, and the S.W. area of Wyoming. (Partial areas of states are determined by zip code).
Delivery time begins counting from the next business day.
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If today is Monday:
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2 Day arrives on Wednesday
3 Day arrives on Thursday
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If today is Friday:
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2 Day arrives on Tuesday
3 Day arrives on Wednesday
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When ordering up
to 50 empty 1 or 2 oz. bottles:
- All listed shiping fees or discounts will apply.
When ordering more than 50 empty 1 or
2 oz. bottles:
- Calculated fees for additional weights will be added. You will be contacted
if this applies.
No Minimum Order
There is no minimum order requirement.
Terms
Visa and MasterCard are accepted.
Sales Tax
Current California tax rate is 8.25%.
Santa Cruz County tax rate is 9.00%.
Santa Cruz City tax rate is 9.50%.
Out of State orders are automatically exempt.
Shipping Facts
- UPS does not ship to Post Office boxes; a street address must be used.
- Shipping charges will be shown before the purchase is complete.
- All orders will ship within 1-2 business days.
- Orders to Hawaii and Alaska are shipped UPS 2 Day Air.
- Special Shipping arrangements are available upon request. Contact Customer
Service.
- Empty glass bottles and droppers (quantities of 50 or more) are not eligible for freight allowances and will be assessed at actual UPS charges.
Shipping Damage
- Contact Customer
Service immediately to request an inspection. Save
all broken items and shipping materials.
- Customer Service will contact UPS to report the shipping damage. Items will be returned to Kan Herb Company after UPS inspection.
- Kan Herb will reship, credit you for the damaged merchandise, or otherwise assist you.
Acupuncture Supplies
Acupuncture devices may only be sold to qualified practitioners. Purchaser accepts full responsibility for the safe and proper use of such devices, and agrees to indemnify and hold Kan Herb Company harmless from any claims against these products or their ultimate use.
Acupuncture needles may not receive both quantity and volume discounts on the same order.
Guarantee and Returns
At Kan Herb Company, the confidence and pride we place in our products is reflected by our Money Back Guarantee. Customer satisfaction is our primary concern and we take care to deliver only the best to your customers.
Return of overstock or unused items that are sealed and suitable for resale, with the stock number attached, are subject to a restocking fee of 15%. The merchandise must be returned with the shipping prepaid - we do not accept C.O.D. deliveries. Proper packaging must be employed to eliminate damage/marring of labels, or credit may not be given.
Kan Herb Company's proprietary products must be returned within 6 months of purchase.
Private Label and
Tailored Formulas are not returnable.
Please note: Shipping charges are not refundable.
Return Process
- Contact Customer Service at 800.543.5233 or
831.438.9450, or by email at
customer@kanherb.com, or in writing for a Return Authorization (required). Please reference the invoice number.
- After you have received your Return Authorization, include the
following information:
- Name
- Address
- Email address
- Phone number
- Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
(Simply print a copy of your online invoice order by visiting
Ordering and finding the order in My
Orders.)
- Send the Return Authorization and merchandise to
Kan Herb Company
Attn: Customer Service
380 Encinal St Suite 100
Santa Cruz, CA 95060
USA
If you have any questions, please call 800.543-5233 or 831.438.9450,
8:30 am to 5 pm Pacific Standard Time (PST), Monday through Friday.
- Credit will be applied upon receipt of the merchandise.
How is my order processed?
You will receive two emails after you have placed your order.
- Order confirmation email: The first email will confirm that your
order has been received.
- Order shipped email: The second email will confirm that your order
has been shipped. Tracking information and invoice number will be provided.
My order hasn't arrived
yet; how do I track my order?
- To track your order, find the UPS tracking number in the email sent to you
confirming that your order has been shipped. Go to http://www.ups.com/tracking/tracking.html
to check the status of your order online. When prompted to enter the inquiry number,
enter your package tracking number and click Track. It may take
up to 24 hours after shipment before tracking information appears on the UPS website.
- If your order appears late, remember:
- Credit card approval must be received prior to processing.
- All orders will ship within 1-2 business days.
- UPS offers standard delivery Monday through Friday. Saturday delivery is offered with an additional charge. Shipping Information
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