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Distribution Center

Kan Herb Company
Chinese Herbal Products You Can Trust
Chinese Herbal Products You Can Trust
Customer Service

Using the Distribution Center Delivery Service

The Distribution Center Delivery Service lets you pick up your order and pay for it online.

Use these links to quickly access the topics below:

Picking Up an Order

  1. To pick up your order, your practitioner must first register your email address. You need to register into the Distribution Center, using the email address on file. Upon logging in you must your address and other information.

  2. After the first login, simply use the email address and password previously chosen. Enter the order reference number or click on View Current Order or Refills at login to select the desired order. Pick up and pay for the order, using a valid Visa or MasterCard.

We will ship the order directly to the Ship to address provided at time of purchase.

How is my order processed?

After your practitioner has placed an or for you at our Distribution Center, you will receive an email confirming that the order was received and that it is available for pick up. An order reference number is provided, which will become the reference number for you and your practitioner.

Once you select and pay for the order at the Distribution Center, a second email will be sent to you. This email will confirm that the order is being processed. Just prior to order shipment, your credit card is charged and a third email is sent, providing the tracking, reference, and invoice numbers.

Changing or Canceling an Order

To cancel or change an order prior to shipment, contact Customer Service directly at Tel: 800.543.5233 or 831.438.9450, before 12 noon Pacific Standard Time, the same day that the order is placed.

Policies and Shipping Information for Distribution Orders

What are the shipping and handling rates?

See our Shipping and Handling charts.

Out of Stock Items

Although we make every effort to maintain adequate stock and satisfy our customers, occasionally we are out of certain items. Any changes will be reflected in your invoice order total and shipping confirmation.

Please call Tel: 800.543.5233 or 831.438.9450 with any questions you may have regarding out of stock items.

Shipping Damage

You may return items due to shipping damage by following these guidelines:

  1. Contact Customer Service immediately to request an inspection. Save all broken items and shipping materials.

  2. Customer Service will contact UPS to report the shipping damage. Items will be returned to Kan Herb Company after UPS inspection.

  3. Kan Herb will reship, credit you for the damaged merchandise, or otherwise assist you.

Short Shipments and Mis-shipments

Contact Kan Herb Company Customer Service within 3 days of delivery to address short shipment and mis-shipment concerns.


At Kan Herb Company, customer satisfaction is our primary concern and we take care to deliver only the best to your customers. Products can be returned for up to 3 months.

Return of Unused Items

Return of items that are sealed, with the stock number attached, and suitable for resale are subject to a restocking fee of 15%. The items must be returned within 30 days of purchase. The merchandise must be returned with the shipping prepaid - we do not accept C.O.D. deliveries. Proper packaging must be employed to eliminate damage/marring of labels or credit may not be given.

Special Ordered Products

Special ordered products are not returnable.

How do I return products covered by Kan Herb Company's guarantee and return policy?

Please follow this return process:

  1. Contact Customer Service at Tel: 800.543.5233 or 831.438.9450, or by email at: Please reference the invoice number.

  2. After you have received your Return Authorization, include the following information:
    1. Name
    2. Address
    3. Email address
    4. Phone number
    5. Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.

  3. Send the Return Authorization and merchandise to the following address:
    Attn: Customer Service
    Kan Herb Company
    380 Encinal St Suite 100
    Santa Cruz, CA 95060
    If you have any questions, please call Tel: 800.543-5233 or 831.438.9450, 8:30 am to 5 pm Pacific Standard Time (PST), Monday through Friday.

  4. Credit will be applied upon receipt of the merchandise.
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